Warranty service and return of goods

You can familiarize yourself with the detailed rules for buying and selling Digitalas.lt goods HERE.

The main features of each product sold by Digitalas.lt are generally indicated in the product description attached to each product. Certain goods are provided with a manufacturer's warranty, the terms and conditions of which are indicated in the descriptions of such goods and detailed in the warranty card or VAT invoice. The product manufacturer's warranty obligations are valid only if the product's operating conditions, which are specified in the warranty card and the product's user manual and the rules on the website, are not violated.

Deliver the goods to the nearest Digitalas.lt branch for warranty service.

When delivering the product to the warranty center, it is necessary to present all the documents attached to the product by the manufacturer, the product purchase document (cash register receipt or invoice), which is also the product's warranty card.

It is preferable that the Buyer delivers the product for warranty service to the nearest Digitalas.lt branch in full equipment and original packaging. In any case, the product must be delivered in such a way that it can be turned on (the product and its power source must be provided).

Please note that:

All costs related to the transportation of the product to and from the warranty center are paid by the Buyer;

For repaired or replaced goods, the warranty terms are valid for the remaining warranty period;

Information contained on information carriers and computer disks is not covered by the warranty. Costs due to data loss or recovery are not covered;

Batteries and accumulators, due to their natural wear and tear, are guaranteed from 6 to 12 months, depending on the manufacturer.

In the event that after buying one of these goods, you notice that it is of poor quality, you have the right to return such goods to us within the period specified in the Purchase and Sale Rules. In this case, the defective product will be replaced free of charge with a quality product or the money paid will be returned to you. High-quality optics and electronics, computer and home appliances goods can be returned only within the time limit specified in legal acts and our Purchase and Sale Rules and only in compliance with the requirements specified in point 11 of the Rules. In this case, you pay the costs of returning the product.

During the provision of warranty service, malfunctions caused by the manufacturer's fault are eliminated within the following terms: 7-21 days from the delivery of the product to the service providing warranty service, or within 45 days, if the part necessary for the warranty repair must be delivered from abroad. In all cases, the aim is to perform the warranty service in the shortest possible time.

The quality guarantee provided by the seller does not limit or constrain the rights of consumers, which are established for them by legal acts after purchasing a product or service of inappropriate quality.

11.5. Procedure for returning goods and money

11.5.1. The Buyer can exercise the right to return the goods only if the deadline for returning the goods has not been missed. When returning goods, Rule 11.1. -11.2. in the cases specified in points, additional requirements apply: the product has not been damaged or has not substantially changed its appearance, nor has it been used - all returned products must be with authentic labels, protective bags, original packaging and complete sets.

11.5.2. All gifts that were presented together with the purchased product must be returned at the same time, except for the cases when the purchased product is returned due to its quality defects, and the gifts presented together with it due to their nature within the period from the purchase of the product to the day the defects of this product became apparent have been consumed or have expired for such gifts.

11.5.3. When returning goods, the Buyer must indicate the sender's address and properly pack the goods so that they are not damaged during shipping. Seller will not issue refunds for items damaged in shipping. The seller is not responsible for parcels that were sent improperly packed, with an incorrect address, as well as if parcels were lost or damaged during shipping.

11.5.4. If the Buyer Digitalas.lt purchased a set of goods, he must return the entire set of goods to the Seller, that is, the Buyer has the rights provided for the return of goods only in relation to all the goods in the set. In the event that at least one of the goods in the set does not meet the requirements stipulated in point 11.5.1 of the Rules, the Seller has the right to refuse to accept the returned whole set of goods.

11.5.5. After using the rights provided for in clauses 11.1-11.4 of the Rules, the buyer must fulfill the requirements for the return of the goods provided for in the Rules and follow the procedure provided for in them.

11.5.6. The Buyer can return the Goods by delivering them to the Seller's collection centers, returning them via couriers or sending them by post. The goods must be returned to the Seller to the address specified in the confirmation of receipt of the contract cancellation notice sent by the Seller to the Buyer. The procedure and conditions for the delivery of heavy goods (to assess the quality of the goods, change, repair or return them) to the Seller shall be agreed separately by the Buyer and the Seller by phone or e-mail. by e-mail vilnius@digitalas.lt or the Buyer delivers them himself to the Vilnius Goods collection center.

11.5.7. If the Seller delivered the product to the Buyer's home and it is not possible to return it in one of the following ways, the Seller must collect the product from the Buyer at his own expense.

11.5.8. If the Buyer has used the rights established in clauses 11.1, 11.2-11.4 of the Rules, the money is returned to him within 14 (fourteen) calendar days after the Seller received the Buyer's notification, and if the goods are not returned by the Buyer to the Seller, the term provided for in this clause is calculated from the day the goods are returned to the Seller .

11.5.9. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless the Buyer and the Seller agree otherwise.

11.5.10. After using the rights established in clauses 11.1.-11.2 of the Rules, the following shall be returned to the Buyer: the price of the product, the costs of delivery of the product. After using the rights established in clauses 11.3-11.4 of the Rules, the following shall be returned to the Buyer: the price of the goods, the costs of delivering the goods, the costs of returning the goods.

11.5.11. If the Buyer chose a method other than the cheapest delivery method offered by the Seller published HERE, the costs of the other delivery method chosen by the Buyer that exceed the costs of this method are non-refundable.

11.5.12. The Seller has the right not to return the sums paid to the User until the goods are returned to the Seller and checked for compliance with Clause 11.5.1 of the Rules.

11.5.13. If a price difference occurs when exchanging goods, the Buyer must settle with the Seller according to the recalculated prices.

other information

We will be happy to answer all your questions by e-mail vilnius@digitalas.lt

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