Need help choosing a product?
If you had questions about which product to choose while choosing a product from our online store, or needed help placing an online order - please contact our team at phone number +370 52 336619.
We will answer your questions:
Monday-Thursday 8 a.m.-5 p.m.
Friday 8 a.m. to 4 p.m.
What are your working hours?
Acceptance of orders for fulfillment when buying in the online store: 24/7 (around the clock and on all days of the week).
We will answer your questions:
• on weekdays by e-mail by mail vilnius@digitalas.lt, I-IV from 8:00 a.m. to 5:00 p.m. V from 8:00 a.m. to 4:00 p.m.
• on working days by phone +370 5 2336619, I-IV from 8:00 a.m. to 5:00 p.m. V from 8:00 a.m. to 4:00 p.m.
What are the possible ways to purchase (pick up) goods?
The following methods are available:
1) delivery to home or office.
2) collection in DIGITALas stores, you can find the list of stores, addresses and working hours here>>
3) pickup at one of the OMNIVA or Venipak post machines or parcel self-service terminals.
Where can I purchase items live?
DIGITAL (central office, store)
Ukmergės 234A LT – 07160
Vilnius
email e-mail: vilnius@digitalas.lt
Phones/Fax +370 5 2336619
+370 5 2790528
+370 5 2607986
DIGITAL in Klaipėda
Bijuņu str. 8, LT- 91204,
Klaipėda
email e-mail: klaipeda@digitalas.lt
Phone: +370 674 55520
Phone/Fax: +370 46 493429
What shipping methods are available?
Collection in our salons in Vilnius or Klaipėda.
Venipak mail machine/ courier
Omniva mail machine/ courier
International delivery (We deliver by couriers: DPD, DHL, TNT.)
What are the possible ways of paying for goods online?
You can purchase goods in the DIGITAL online store by paying:
You can find more about payment here>>.
1. Electronic banking;
2. Payment by (debit and credit) card online;
3. By payment card, "Apple Pay" or "Google Pay" in the store, after the courier has delivered the goods, and at the post office;
4. By bank transfer. After placing an order in the online store, the e-mail specified by you is automatically generated. a pre-invoice is sent to your email address, according to which you can make a bank transfer. A VAT invoice is issued after payment and is transferred together with the product;
5. Cash payment in the store;
What is the delivery/collection cost?
If the ordered product is in the selected DIGITALas store:
Pickup in the store is free.
The price of delivery of goods in Lithuania is from €5.
You can find all the information here>>
How do I know if my order has been confirmed?
After receiving the order, specified by e-mail We will send a confirmation to your email address. The progress of the order can be monitored by connecting to the venipak website and entering the shipment code.
How will I know when I will receive my order?
Once confirmed, a tentative delivery date will also be displayed.
Unable to submit order. What to do?
Inform about it by e-mail. by e-mail vilnius@digitalas.lt or by calling +370 52 336619.
Failed to pay. What to do?
Inform about it by e-mail. by e-mail vilnius@digitalas.lt or by calling +370 52 336619.
How to cancel an order?
In order to cancel the order, inform about it by e-mail. by e-mail vilnius@digitalas.lt or by calling +370 52 336619.
What should I do if the delivered product is damaged/ of poor quality/ of a different color? What to do?
Inform about it by e-mail. by e-mail vilnius@digitalas.lt or by calling +370 52 336619.
Items are missing from my order. What to do?
Inform about it by e-mail. by e-mail vilnius@digitalas.lt or by calling +370 52 336619.
I want to return/exchange the product?
If you bought the product in a physical store, please inform us by e-mail. by mail vilnius@digitalas.lt. In the application, indicate the "order number of the product return/exchange", in the letter indicate the reasons for which you want to return/exchange the product.
Read more about the rules for returning goods here>>
If you bought the product by e-mail in the digitalas.lt store, goods are returned after canceling the remote sales contract. The procedure for withdrawing from a remote purchase-sale contract is discussed in more detail in the Electronic Commerce Rules here>>
How can I return/exchange an item?
The Buyer can return the Goods by delivering them to the Seller's collection centers or returning them via couriers. The goods must be returned to the Seller to the address specified in the confirmation of receipt of the contract cancellation notice sent by the Seller to the Buyer.
Where can I get warranty information?
Information about the guarantee can be obtained by e-mail. by e-mail vilnius@digitalas.lt or by calling +370 52 336619.
Where can I get a copy of the key?
Inform about it by e-mail. by e-mail vilnius@digitalas.lt or by calling +370 52 336619.
Is it possible to make a copy of the key yourself?
Inform about it by e-mail. by e-mail vilnius@digitalas.lt or by calling +370 52 336619.
How to duplicate a gate remote?
Inform about it by e-mail. by e-mail vilnius@digitalas.lt or by calling +370 52 336619.
The phone lock is broken. Where to apply?
Inform about it by e-mail. by e-mail vilnius@digitalas.lt or by calling +370 52 336619.
How do I get a discount code?
Signing up to the newsletter will provide exclusive offers and discount coupons.
How can I use discount codes?
You can find more information about discounts here>>
DIGITAL privacy policy?
You want to know what kind of your personal data we process, for what purposes and grounds we do it, how long we keep it. We also aim to inform you transparently about your rights regarding your personal data>>